Customer Service Support Job in Lagos

We are one of the financial services provided by Trafalgar Associates, a trusted and licensed lender with over a decade of providing quick loans in Nigeria.

We are recruiting to fill the position below:

Job Positionn: Customer Service Support

Job Location: Lagos Island, Lagos
Employment Type: Contract

Responsibilities

• Manage incoming phone calls from Customers
• Identify and assess customers’ data on through Application Merchant portal for followup
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information and report as required by the Customer Service Department.
• Handle customer complaints, provide appropriate solutions and alternatives within deadlines; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Performing other duties as required.

Qualifications

• Interested candidates should possess an OND, HND or Bachelor's Degree.

Method of Application
Interested and qualified candidates should send their Applications to: support@kwikpaycredit.com using the Job Position as the subject of the email.