Job Openings at BrainShare Technologies

BrainShare Technologies is a topnotch IT Company that specializes in quality Network and IT Services. We have taken this challenge by providing services which include High Capacity Network Connectivity, Network Virtualization, Network Managed Solutions, Network Design, Network Installation, Network Management and Security Video, Voice and Data integrated Solutions and more (Powered by NINEXT).

We are recruiting to fill the following positions below:

1.) Project Manager

Job Location: Lekki, Lagos
Employment Type: Full-time

Main Duties

• Implement project standards and develop project specifications.
• Interact with Service delivery unit & Clients to establish project scope, BOQ and timelines.
• Supervising the Team carrying out Technical Site Survey for new projects and send report to key Account Holder/Sales Staff.
• Request and stock project supplies to avoid any shortages.
• Manage budgets based on projects priorities.
• Coordinates the activities of Splicing Technicians.
• Obtain access permits for project works.
• Tracking project and providing regular reports on project status to key stakeholders.
• Identifying and mitigating potential risks.
• Responsible for continuous improvement of projects by analysing project processes, implementation and site challenges.
• Manage projects expenditure, create progress reports and recommend solutions to Project Manager.
• Develop and manage a detailed project schedule and work plan.
• Observe and maintain existing and ongoing projects to ensure all projects quality requirements are followed.
• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.
• Any other Tasks assigned to you by the Management.

Key Performance Indicator

• Delivers project installations within the plan/stipulated time.
• Develops aerial and underground fiber route maps and execute tasks such as route analysis.
• Accurate record management system.
• Maintains records of all fiber cable deployment, splicing and designs.
• Develops mitigation and restoration procedures for trouble tickets.
• Timely closure of all trouble tickets open.
• Submits weekly project status reports to the Management.

Personal Qualities & Qualifications
Job Holder need to be:

• Degree holder in Civil Engineering or related field.
• 3 - 8 years of project management and related experience.
• Possesses proper knowledge of Auto CAD and other software applications used to create project designs and BOQ.
• Candidate must possess excellent analytical and presentation skills.
• Project Management Professional (PMP) certification is preferred.
• Strong familiarity with project management software tools, methodologies and best practices.
• Must have an in-depth understanding of project management and techniques.
• Proven ability to solve problems creatively.
• Proven ability to complete projects according to outlined scope, budget and timeline.
• Leadership and team building skills.
• Strong written and verbal communication skills.

Age Bracket:

• 22 – 35 years of age.

Salary
N150,000 - N300,000 Monthly.

Application Closing Date: 30th April, 2023.

Method of Application
Interested and qualified candidates should send their CV to: careers@brainshare.ng using the Job Position as the subject of the email.

2.) Sales & Marketing Manager

Job Location: Lagos Island, Lagos
Employment Type: Full-time

Job Responsibilities

• Establishes & Designs Marketing & Sales Strategic Plans for Management approval.
• Coordinates all sales & marketing portfolios of the organization.
• Promotes the company’s existing brands and generates new businesses.
• Expands the clients base of the organization beyond set targets.
• Develops Marketing & Sales strategy that will identify and open up new channels for the company.
• Conducts marketing & sales research for the organization.
• Leads Marketing & Sales team in line with strategic blueprint.
• Handles Branding & Sales Promotions for the company.
• Drives sales revenue to an optimal level in line with company approved sales targets.
• Mentors sales personnel.
• Organizes marketing activities, events and brand awareness for the company.
• Coordinates & implements all approved Marketing & Sales plan of the company.
• Achieves Sales Target for the company.
• Coordinates & prepares sales forecast for the company.
• Prepares monthly, quarterly, annual sales & marketing reports for Management consideration.

Required Experience & Qualification

• BA / B.Sc in Marketing, Business Administration or Social Science from a reputable institution.
• Minimum of 7 years and above in the telecoms industry.
• Must have relevant professional qualifications.
• Managerial role experience.
• Experienced female preferably.

Age Bracket:

• 35 - 45 years of age.

Required Skills:

• Must be in the Telecommunication Service industry for the past 7 years and above of continuous employment in marketing & sales function.
• Leadership to drive sales team.
• Persuasive skill and ability to close deals independently.
• Experience in management is an advantage.
• The ability to understand and follow company policies and procedures.
• Understanding and knowledge of sales and marketing.
• Excellent communication, interpersonal, and customer service skills.
• Strong analytical, organizational, and creative thinking skills.
• Must have a commanding personality with credibility to penetrate & influence decision makers of our target audience.
• Must be a team player.

Salary
N250,000 - 400,000 / month.

Application Closing Date: 30th March, 2023.

Method of Apply
Interested and qualified candidates should send their CV to: careers@brainshare.ng using the Job Position as the subject of the email.

3.) Customer Support Officer

Job Location: Lagos Island, Lagos
Employment Type: Full-time

Main Duties

• Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.
• Maintaining a positive, empathetic and professional attitude toward Customers at all times.
• Manage large incoming calls from Customers.
• Responding promptly to Customer inquiries.
• Identify and assess Customers’ needs to achieve satisfaction.
• Communicating with Customers through various channels e.g email, sms and phone call etc.
• Acknowledging and resolving Customer complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing prompt feedback on the efficiency of the Customer service process.
• Managing a Team of IT trainee or junior Customer support representives in NOC.
• Knowing NINEXT services inside and out so that you can answer questions easily.
• Processing orders, forms, applications and requests.
• Keeping records of Customer interactions, transactions, comments and complaints.
• Ensure Customer satisfaction and provide professional Customer support at all times.
• Build sustainable relationships and trust with Customer accounts through open and interactive.
• Troubleshoot with Customer over phone and resolve issues promptly.
• Keep records of Customer interactions, process Customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Provide accurate, valid and complete information by using the right methods/tools e.g MOWE
• Liaise with Technical Team, Engineering and Account departments on fault resolutions and Customer account reconciliation.
• Handle Customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Take the extra mile to engage Customers.
• Any other Tasks assigned to you by the Management.

Personal Qualities & Qualifications
Job Holder need to be:

• Degree holder in Mass Communication, English, Electrical Electronic Engineering, Telecommunications Engineering, Computer Engineering or Science from a reputable higher institution.
• Problem-solving skills.
• Ability to communicate clearly.
• Friendly attitude.
• Empathy.
• Strong time Management.
• A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.
• Service and process knowledge.
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Salary
N80,000 - N100,000 Monthly.

Application Closing Date: 30th March, 2023.

Method of Application
Interested and qualified candidates should send their CV (PDF format) to: careers@brainshare.ng using the Job Position as the subject of the email.

4.) Technical Support Officer

Job Location: Lagos Island, Lagos
Employment Type: Full-time

Main Duties

• Assist in developing, designing & implement workflows for infrastructure configuration, back –up & management.
• Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.
• Develop solutions that drive the success of our network.
• Participate in developing policies, procedures and technical reports.
• Leverage networking tools to identify & mitigate networks anomalies.
• Ensure stable & reliable ISP network services.
• Monitors the network performance on daily basis.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Handles & coordinates network trouble shooting & fault analysis.
• Manages deployment & maintenance of network monitoring, analysis & reporting tools.
• Manages installation of network hardware & software.
• Contribute to design & enhancement of the Company datacentre infrastructures.
• Manages outages bridges, compose detailed shift and outage reports to Management. 
• Track computer system issues through to resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers.
• Any other Tasks assigned to you by the Management.

Personal Qualities & Qualifications
Job Holder need to be:

• A focused, self-motivated Network Engineer with creative flair who will bring Network strategies to life.
• An Engineer passionate about Network Strategies that thrives on delivering exciting performance and content.
• A highly effective individual who has an absolute eye for detail and is focused on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.
• Degree holder in Electrical Electronic Engineering, Telecommunications Engineering Or Computer Engineering from reputable higher institution.
• Must be certified professional in the relevant network engineering certifications like CCNA, CCNP & CCIE etc.

Demand on the Job

• Candidates should possess a Bachelor's Degree / HND
• Must have 2 years cognate experience in Network Engineering from software & telecommunications related organisation especially ISP firm.
• Ability and wiliness to work long hours and meet tight deadlines.
• Ability to work under no or minimal supervision.
• Maybe required to work weekends and in shifts.
• Age Bracket: 25 - 40 years of age.

Salary
N120,000 - N150,000 Monthly.

Application Closing Date: 28th March, 2023.

Method of Application
Interested and qualified candidates should send their CV to: careers@brainshare.ng using the Job Position as the subject of the email.