Retail Operations Intern Recruitment at mPharma Nigeria

At mPharma, we start and end our day thinking about how we can enable patients to afford their medications. We’re a small but growing team of 350+ members, headquartered in Accra, Ghana, backed by mission-driven investors. We’ve joined hands with third-party payers, drug manufacturers and healthcare providers to develop products and services that directly reduce the costs of prescription drugs for patients. In only a few years, we’ve managed to provide low-cost, high-quality medicines to hundreds of thousands of patients across seven African countries (Ghana, Nigeria, Zambia, Zimbabwe, Kenya, Malawi & Rwanda).

We are recruiting to fill the position below:

Job Position: Retail Operations Intern

Job Location: Lagos
Employment Type: Internship
Duration: 6 months Internship
Department: Retail Management
Reports to: the Head of Retail Operations

Position Description 

• We are looking for a responsible and trustworthy professional with exceptionally high work standards to join our team as a Retail Operations intern. This role entails the day-to-day management of the QRx Pharmacies. 

Key Responsibilities

• Responsible for ensuring that the pharmacies are following the guidelines in the Franchise Manual. 
• Provide weekly business updates and performance of assigned Pharmacies. 
• Undertake monthly business review meetings with Pharmacy Services Associate on business performance and institute performance improvement strategies where necessary. 
• Support with maintaining and managing inventory, ordering new supplies when necessary, keeping inventory areas organized, follow up on orders placed with SCM, fulfillment, and delivery.
• Coordinate with the Mutti team and provide support in the deployment of health screenings, Community Health, Telemedicine consultation, and all other Patient-related programs that offer value to the Mutti ecosystem.
• Support the day-to-day seamless operations at QualityRx facilities and ensure that the pharmacy owners receive the right support. 
• Tracking of outliers from facility’s order request to inform formulary additions
• Tracking of revenue (weekly and monthly) and cash deposits
• Monitor quantities ordered and match it with pharmacy consumption to inform demand forecast, supply.
• Liaising with tech/product to provide support on the use of BLOOM and Ordering app.
• Support facility on changes in operations - e.g. price changes, the addition of new drugs, billing cycles, etc.
• Coordinate with SCM to manage expiries and its withdrawal.

Qualifications

• Bachelor’s Degree in Pharmacy / PharmD or related Medical / Science course(s).
• Community Pharmacy experience with not less than 6 months on the job.

Our Ideal Candidate:

• An entrepreneurial spirit with a passion for mPharma's mission to increase the accessibility and affordability of high-quality medicines.
• A strong work ethic and proactive "can do" attitude which requires minimal supervision.
• Fluent English with excellent writing, verbal, analytical, and organizational skills
• Proficient in Microsoft Office Suite, specifically Excel.
• Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders.
• A self-starter who can multitask while consistently producing high-quality deliverables for a diverse set of concurrent initiative.