Customer Service Officer Job at PecanTrust Microfinance Bank Limited
PecanTrust Microfinance Bank Limited "the Bank" is a financial licensed by the Central Bank of Nigeria. We offer a wide range of financial services to a diversified client base that includes low-end entrepreneurs, the under Bank, high net-worth individuals among others.
We are recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location: Lagos
Employment Type: Full-time
Key Roles & Responsibilities
- Open and maintain customer accounts by recording account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Inform customers of deals and promotions
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Resolve customer complaints via phone, email, mail, or social media
- Sell products and services
- Compile reports on overall customer satisfaction
Qualifications & Attributes
- B.Sc Degree
- Experience in microfinance banking operations
- Minimum of 2 years experience in banking
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Computer Skills
- Must be familiar with the microfinance regulatory and supervisory guidelines
- Demonstrated track record in people management.
Method of Application
Interested and qualified candidates should send a copy of their CV & Cover Letter to: hr@pecantrust.com using the Job position as the subject of the email.
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