Front Desk Representative Job at SneakersPeanutButter

SneakersPeanutButter is into Production, wholesale and retail trade of peanut butter, vegan food and Nuts.

We are recruiting to fill the position below:

Job Position: Front Desk Representative

Job Location: Lagos
Employment Type: Full-time

Summary

• Keeping front desk tidy and presentable with all necessary material
• Greeting and welcoming desks as they approach the front desk
• Answering questions and addressing complaints

Job Brief

• We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
• The ideal candidate will have a friendly and easygoing personality while also being very perceptive and disciplined.
• You should be able to deal with complaints and give accurate information.
• A customer-oriented approach is essential.
• The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

• Keep the front desk tidy and presentable with all necessary materials (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements

• Candidates should possess a High School Diploma; additional qualifications will be a plus
• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Problem-solving skills
• Customer service orientation.