Customer Service Lead Job at Fadac Resources and Services Limited

Fadac Resources and Services Limited - Our client is a luxury, health and wellness hospitality group specializing in the art of curating Wellness and Lifestyle Escapes at desirable destinations in the heart of Lagos.

Due to expansion, they are recruiting to fill the position below:

Job Position: Customer Service Lead
Job Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers' issues and follow problems through to resolution
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Set a clear mission and deploy strategies focused toward that mission
• Develop service procedures, policies and standards
• Keep ahead of the industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets

Requirements and Skills

• B.Sc in Business Administration or any related field
• Minimum of 4 years of experience
• Proven working experience as a head of customer Service
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Customer service orientation.

Method of Application
Interested and qualified candidates should send their CV to: promise@fadacoutsourcing.com using the Job Position as the subject of the mail.