Network Operations Center (NOC) Monitoring Team Lead Job at Alfred & Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs.

We are recruiting to fill the position below:

Job Position: Network Operations Center (NOC) Monitoring Team Lead
Job Location: Lagos
Employment Type: Full-time

Job Objective

• Network Operations Center (NOC) Engineers monitor large computer networks and servers for problems from a central location.
• They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.

Responsibilities

• Monitor alerts related to Server, Network, Storage and Database using Monitoring tools
• Ensure 100% of committed deliverables are met
• Sending required Reports and Dashboards
• Ensure the monitoring team follows the defined policies and procedures assigned to the Management of alerts raised by infrastructure elements
• Perform daily health checks (Network, Servers & Datacentre)
• Knowledge of Windows & Network Infrastructure
• Perform operations based on the documented procedures
• Ensure proper tracking of the alerts/requests received until closure
• Ensure first cut notification about major incidents sent to respective stakeholders on preliminary information.
• Timely escalate the issues to the next level & Communication will be sent to all the resolver groups"

Academic Qualification

• BSc / HND in Computer Science / Engineering or other related courses.

Experience:

• 7+ years experience as a network engineer preferable in an ISP/Telco environment.

Key Skills & Competencies:

• Strong communications skills both written and verbal.
• Capable of making solid, fact-based decisions under pressure.
• Ability to work well in an international, multi-cultural, and high-pressure technical environment.
• Technical experience in a telecommunications or network operations environment.
• Very Good understanding of wireless communications technology
• Cisco CCNA/CCNP certification.

Salary

• Very Attractive.

Method of Application
Interested and qualified candidates should send their tailored CV to: apply@alfred-victoria.com using the Job position as the subject of the email.

Note: Any application received after the closing date will be automatically rejected.