Customer Service Representative Job at Bizpool Africa
Bizpool Africa, a recruitment and outsourcing company which trains and creates career opportunities, is recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Abuja
Employment Type: Full-time
Job Objective
- We are hiring customer service representatives to manage customer queries and escalate compliant across a number of communication channels.
- They are expected to maintain a professional, positive manner when talking with customers in-person, over the phone or via email.
Responsibilities
- Maintaining a positive empathetic and professional attitude towards customers at all times.
- Responding promptly to customer inquiries.
- Escalating queries and concerns.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing the products inside and out so that you can answer questions.
- Processing orders, forms, applications and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Providing Feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Strive to meet and go above personal and team targets and goals.
- Able to generate sales leads from calls.
- Identify and act as a company ambassador at all times.
Requirements
- First Degree in any relevant field.
- 1 - 2 years experience in a similar role.
- Good communication skills and fluent spoken English.
- Must be able to speak any other Nigerian language fluently.
- Analytical and problem-solving skills.
- Computer literacy.
- Must be ableto stay calm when customers are upset.
- Ability to answer a high volume of calls and emails daily.
Salary
N70,000 - N100,000 monthly
Similar Jobs
- Job Openings at Radisson Hotel Group
- Cashier Job at Soul Food Restaurant
- General Cashier Job at Movenpick Hotel
- Customer Operations Officer Job at MTN Nigeria
- Female Cashier Job at Extramileage Consults Limited
- Job Openings at Reliable Steel & Plastic Industry Limited
- Customer Service Representative Job at Mercury Microfinance Bank Limited
- Customer Satisfaction & Quality (CS&Q) Country Leader Job at Schneider Electric
- Customer Experience Officer
- Call Center Agent Job at MacTay Consulting