Front Office Manager Job at First Excelsia Professional Services

First Excelsia Professional Services Limited - Our client, a prestigious player in the Hospitality sector, is recruiting suitable candidates to fill the position below:

Job Position: Front Office Manager

Job Location: Ikoyi, Lagos
Employment Type: Full-time
Industry: Hospitality

Job Summary

• The ideal candidate will manage all front desk & housekeeping operations, assist guests upon check-in/out, processing reservations in a friendly, professional, and timely manner while following high standards of quality to ensure guest satisfaction.

Job Description

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures recognition of employees is taking place across areas of responsibility.
• Keeps Front Office & Housekeeping teams focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Establishing and maintaining relations with tour operators and corporate companies to grasp sales opportunities (Participating in promotional actions: roadshows, workshops, partnerships on major one-shot offers).
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Ensures the safety of the people and property in the hotel.

Person Specifications

• A Bachelor's Degree in Business Administration or a related field
• Minimum of 2 to 3 years experience as a Receptionist or similar role preferably within the hospitality industry
• Experience in Office Management.

Method of Application
Interested and qualified candidates should send their CV to: careers@firstexcelsia.com using “Front Office Manager” as the subject of the email.