Relationship Officer Job at Virtual PALyn

Virtual PALyn - Our client is recruiting suitable candidates to fill the position below:

Job Position: Relationship Officer

Job Location: Lagos
Employment Type: Full-time

Job Description

• Our client is looking for an outgoing relationship officer to foster strong relationships with our clients. The relationship manager's responsibilities also include seeking out new business opportunities, providing clients with knowledgable advice, guiding their choices, promptly resolving complaints, and ensuring client satisfaction.
• To be successful as a relationship manager you should be able to build positive, long-term relationships and support clients in the decision-making process by identifying solutions that most closely meet their needs.

Responsibilities

• Maintaining a deep knowledge of company products and services.
• Building and maintaining strong relationships with prospective and existing clients.
• Researching and pursuing new business opportunities.
• Identifying clients' needs and requirements and proposing suitable solutions.
• Providing clients with comprehensive product/service consultations and guiding their decision-making process.
• Upselling and cross-selling products/services to clients.
• Resolving complaints and issues efficiently and in a timely manner.
• Meeting sales/revenue targets.
• Ensuring client satisfaction.

Requirements

• Degree in Management, Marketing, Communication, or a similar field.
• 3 - 5 years of work experience.
• Experience as a relationship manager, in customer service, or a similar role.
• Ability to build and maintain strong client and business relationships.
• Proficiency in Microsoft Office and CRM software.
• Excellent communication and interpersonal skills.
• Good conflict resolution and problem-solving skills.
• Leadership and team management skills.
• Customer-oriented.

Method of Application
Interested and qualified candidates should send their CV to: hrofficevpal@gmail.com using the Job position as the subject of the email.