Operations Specialist Job at Bolt

Bolt (formally Taxify) is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.

We are recruiting to fill the position below:

Job Position: Operations Specialist

Job Location: Lagos, Nigeria
Category: Ride-hailing Operations

Job Summary

• We are looking for an analytical and solutions-driven Operations Specialist to manage supply in our Nigeria ride-hailing operations.
• You will be working closely with the Operations Manager(s) and Country Manager where your work will have a direct impact on the business growth through achieving supply milestones and key metrics.

Job Description
Your daily adventures will include:

• Lead in driver community management, communications and activities - being honest, transparent and engaging with drivers is our priority
• Collaborating with local operations and other local/HQ teams to collect and action on feedback gathered from the driver community
• Hands-on supply management in Nigeria - working autonomously and taking initiatives to build brand reputation, driver retention and loyalty
• Be a subject matter expert of the industry and be an effective communicator between Bolt and the driver community
• Develop and execute strategies/initiatives to increase positive engagement with the driver community

Job Requirements
We are looking for:

• You have 2+ years of experience in an analytical position
• You are a strong collaborator with excellent communication skills (both verbal and written) in English
• You are highly analytical and have a data-driven mindset with excellent Excel skills
• You are a hustler, not stopping after several obstacles a day
• You are passionate about new technologies and ride-hailing
• You have a strong motivation to solve problems creatively and efficiently
• You thrive in a fast-paced environment
• You are detail-oriented and organised
• You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth.

You will get extra credits for:

• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
• Experience in product launches or running a business

Why you’ll love it here:

• Your daily duties will have a meaningful impact on millions of people all over the world.
• You’ll be surrounded by the most friendly, supportive colleagues you can imagine.
• As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.
• You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.
• Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more!