Customer Success Executive Job at Ultimus Holdings

Ultimus Holdings is a global investment company with the sole purpose of contributing to the sustainable development of African economies. Our investing deployment is broad-based and long-term. We specifically invest is sectors that demonstrate growth; leveraging our sector expertise in ensuring we become market leaders in all operational portfolios.

We are recruiting to fill the position below:

Job Position: Customer Success Executive

Job Location: Ikoyi, Lagos
Employment Type: Full-time

Responsibilities

• Responsible for attending to all walk-in clients, telephone calls to the customer care line and satisfying all enquiries, request and complaints with accurate and adequate information
• Responsible for building sustainable relationships and trust with customers through open and interactive communication to enhance organisational growth
• Improve customer service experience, create engaged customers and facilitate organic growth
• Develop service procedures, policies and standards
• Maintain an orderly workflow according to priorities
• Managing customer correspondence, cross-selling company products/services and closing transactions for potential clients
• Maximizing long term revenue opportunities by becoming trusted advisers to clients and strengthening their loyalty.

Requirements

• Qualification: Bachelor's Degree
• Have a minimum of 1 year experience as a customer service personnel.
• Ability to plan, coordinate, and provide leadership where necessary
• Possesses written and oral communication skills to support decisions and recommendations
• Demonstrated interpersonal skills
• Ability to effectively solve problems and conflicts

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: careers@theclassroom.com.ng using the Job Title as the subject of the email.