Sales and Customer Experience Manager Job at TeamAce Limited
TeamAce Limited - Our client, a reputable hospitality company, is recruiting to fill the position below:
Job Position: Sales and Customer Experience Manager
Job Location: Victoria Island, Lagos
Employment Type: Full-time
Job Summary
- As a Sales and Customer experience manager, you work to enhance customers encounters with the company.
- You ensure customers experience maximum satisfaction with the company's products and services.
- You supervise the customer experience and service teams, direct and monitor their activities and train their members.
Responsibilities
- Research and identify new companies or contacts and develop sales leads
- Manage corporate accounts or agreements and attend to the needs of clients
- Use in-depth product knowledge to increase sales
- Maintain customer satisfaction through the provision of problem-solving resources and ensuring these resources are available to staff
- Manage opportunity pipeline by collaborating with different stakeholders to drive opportunities to success
- Reviewing customer feedback and resolving any issues to ensure repeat business
- Developing marketing strategies and implementing advertising, promotional campaigns, and planning events (e.g., food and beverage deals) to increase business and boost interest in the Restaurant
- Handle & manage in-coming group booking requests online and offline
- Evaluate opportunities for partnerships, sponsorships, and advertising on an ongoing basis Responsible for all 3rd party partnerships, collaborations, and negotiations (brands and promoters)
Job Requirements
- B.Sc / HND in Marketing, Business Administration, Hospitality, or relevant field required.
- Minimum of 3 years of Marketing & Event experience within the hospitality
- Strong people management, fiscal & budget preparation abilities are prerequisites
- Available to start immediately.
Salary
N200,000 Monthly.
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