Customer Care Representative (Morning & Night Shifting) Job at Mysuredeal Online Store

Mysuredeal.com is a subsidiary of Success Max Limited, Nigeria’s Number 1 online Store. We launched in April 2014 and our mission is to become the engine of commerce and trade in Nigeria And United Kingdom. We serve as retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more. As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits.

We are recruiting to fill the position below:

Job Position: Customer Care Representative (Morning & Night Shifting)

Job Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Online customer management and ability to resolve issues.

Basic Requirements

• Minimum of an OND qualification.
• Residence within Ikeja or places closer to Ikeja is a criteria.
• Gender: Female
• Age: 20-27 years.

Salary
N50,000 / Month.

Method of Application
Interested and qualified candidates should send their CV to: Hr@mysuredeal.com using the Job position as the subject of the email.

Note: Only shortlisted candidates will be contacted for the interview.