Customer Service Officer Job at IO Furniture Limited

IO Furniture Limited - We are a full-service interior design and manufacturing company characterized by our uncompromising quality and innovative design solutions. With innovation, functionality, and style at the heart and soul of our company, we deliver perfection consistently. From our signature classics to our custom project designs we have managed to build a stellar reputation for excellence, quality, reliability and integrity.

We pride ourselves in our ability to interpret the essence of our clients through manufacturing and design. By working closely with each client we are able to create spaces that embody their being, because regardless of whether they are individuals, brands or establishments to us each project is personal.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lagos
Employment Type: Full Time
Reporting Line: Chief Commercial Officer

Job Summary

• To drive sales and achieve revenue target by engaging both new and existing customers.
• To generate more business opportunities for the company through engaging with prospective and exiting present clients in order to secure repeat business and referrals.
• To develop and maintain an in-depth knowledge of the company’s products and services; engage and advise clients on their furniture requirements and resolve customer's complaints.
• Demonstrate a proven ability to network to deliver business results.

Task Complexities

• Greet and welcome customers to the showroom.
• Respond to client's enquiries in a professional and knowledgeable manner.
• Identify business opportunities by identifying prospects, profile them and identify appropriate product solution for them.
• Sell products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintain relationships with client's by providing support, information, and guidance.
• Make presentations to client's on the company's product and services to facilitate the closure of sales.
• Obtain and articulate client's brief and assist them in identifying the solution they require.
• Provide clients with weekly update on their projects or orders.
• Ensure timely resolution of clien's complaints.
• Ensure prompt response to email and telephone enquiries.
• Prepare accurate quotations, tenders and job orders.
• Daily showroom walkthrough to attach price tags to all items.
• Update departmental documentations regularly as assigned.
• Update showroom stock movement records daily.
• Prepare daily/weekly activity reports.

Education & Experience

• A Degree in Marketing Communications, Social Sciences or Business Administration.
• Minimum of 4 years experience in Customer service and sales-oriented role.
• Previous experience in a furniture company would be an added advantage.

Key Job Attributes:
Generic:

• Oral and written communication skills.
• Problem-solving, creativity.
• Ability to Multitask.
• Ability to work with a team.
• Ability to work independently.
• Ability to be proactive and deliver results.
• Integrity/Discipline.
• Excellent interpersonal skills.
• Strong negotiation skills.

Technical:

• Administrative skills.
• Project management skills.
• Sound knowledge of the Company's products and services.
• Proficiency in the Microsoft Package.
• Good understanding of the use of Social Media.
• Networking skills.

Job Knowledge:

• Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services.

Method of Application
Interested and qualified candidates should send their CV to: human.resources@iofurnitureltd.com using the Job Title as the subject of the mail.