Telesales Representative Job at Bookminders Nigeria

Bookminders Nigeria, a recruitment and HR firm is recruiting to fill the position below:

Job Position: Telesales Representative
Job Location: Lagos
Employment Type: Full-time

Job Overview

• Telesales Representative utilizes inbound and outbound telephone calls to persuade customers to purchase companies’ products and services thereby achieving sales targets.
• They generate leads for outside sales teams, manage customer accounts, and promptly resolve customer complaints.
• The Telesales Representative’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.
• To be successful as a Telesales Representative, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top-performing Telesales Representative should be able to follow sales scripts as well as demonstrate exceptional communication, negotiation, and customer service skills.

Responsibilities

• Calling existing and potential customers to persuade them to purchase company products and services.
• Accurately recording details of customers’ purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads for the outside sales team to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Requirements

• Bachelor's or Associate's degree in Marketing, Communications, Business Administration, or related field is preferred with 3 years of experience.
• Certified Sales Professional (CSP) accreditation is advantageous.
• Proven experience working as a Telesales Representative.
• Proficiency in all Microsoft Office applications.
• The ability to follow scripts.
• Strong negotiation and consultative sales skills.
• Excellent organizational and problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: bookmindersng@gmail.com using the Job Title as the subject of the mail.