Customer Service / Front Desk Officer Job at Bellforte Consulting

Bellforte Consulting is a strategic consulting firm integrating a full range of business consulting capabilities. Our partners have tested professionals with deep ‘sector-specific’ knowledge and the ability to lead and drive industry agenda.

We are recruiting to fill the position of:

Job Position: Customer Service / Front Desk Officer

Job Location: Lagos Island, Lagos
Employment Type: Full time

Job Description
Receive Visitors:

• Greet visitors appropriately
• Determine visitors needs in a professional manner o Maintain visitors’ register
• Offer refreshments to visitors where appropriate
• Direct visitors to contact person/appropriate meeting room
• Ensure backup when absent from reception table
• Ability to maintain composure with difficult consumers.
• Must remain professional at all times 

Answer Phone Calls:

• Answer phone calls in a timely and polite manner
• Determine purpose of the call
• Deal with visitors queries and provide correct information
• Attracts potential customers by answering product and service questions, suggesting information about other products and services. 

Manage Mail/Customer Service:

• Reply electronic mail and sort all paper mails accordingly.
• Prepare outgoing mail for pick up or courier
• Organize courier deliveries
• Perform live chat and email correspondence with customers.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Sift through all in-bound mails from customers and vendors and redirect appropriately to officers in-house
• Handle all customer related issues with proper guidance from supervisor. 

Monitor Office Visits:

• Monitor people coming & going through the reception doors
• Issue visitor passes where appropriate
• Be aware of & report suspicious activity. 

Organise Meetings:

• Book meeting rooms o Inform participants
• Set up meeting with necessary refreshments & equipments
• Organize catering for meeting 

Secretarial Support:

• Prepare correspondence & documents
• Organize mailings
• Schedule & follow up on appointments
• Maintains customer records by updating account information. 

Reception Area Maintenance:

• Keep the reception area clear & neat
• Maintain & organize reading materials

Requirement

• Candidates should possess relevant qualifications.