Customer Service Officer Job at Outcess Solutions Nigeria Limited

Outcess Solutions Nigeria Limited is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Opebi - Ikeja, Lagos
Employment Type: Full-time
Work Days: Monday - Friday

Responsibilities

• Answers phone and responds to customer requests.
• Upsell/Sell products and services, place custom orders in the computer system.
• Provide customers with product and service information.
• Follow up on customer inquiries, if not immediately resolved.
• Transfer customer calls to appropriate staff (as and when asked for)
• Identity, research, and resolve customer issues using computer systems and applications
• Recognize, document and alert the supervisor of trends in customer calls.

Requirements

• HND / Bachelor’s Degree in Mass Communication or other related fields.
• Candidate must be within the age bracket of 20 - 30 years
• Relevant experience (4 months - 1 year) in Customer Service is an advantage
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Language skillsMust speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba
• Must be available to work shifts.
• Must have NYSC Discharge Certificate.

Remuneration

• Salary: N50,000 Monthly.
• Benefits: HMO Coverage.