Customer Success Officer Job at Peridot Forte Solutions Consulting

Peridot Forte Solutions Consulting Limited - Our Client is a digital gaming start-up launching operations in Nigeria, they require the service of the position below:

Job Position: Customer Success Officer
Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Become an expert in communicating and educating customers on the use and benefits of our products
• Attend to customer issues in a timely, efficient, and knowledgeable manner.
• Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
• Provide proactive strategy with their assigned customer accounts
• Work with customers to ensure they are leveraging [redacted] effectively and finding value in our services
• Manage customer relationships and ensure customer satisfaction.
• Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues

Requirements

• First degree in any relevant discipline
• 0-1 year of experience in customer management
• Excellent communication skills
• Good conflict resolution skills

Method of Application
Interested and qualified candidates should send their CV to: peridotforte@gmail.com using the job title as the subject of the email.