Customer Care Executive Job at Ascentech Services Limited

Ascentech Services Limited - Our client, a leading company in manufacturing and sales of crafted bathroom and sanitary wares, LED/Solar Lighting solutions and other related accessories, is recruiting to fill the position below:

Job Position: Customer Care Executive

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possesses excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Requirements

• A Bachelor’s Degree in Administration or related field.
• 1 - 4 years experience in a bathroom and sanitary ware industry.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

Method of Application
Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using the Job position as the subject of the mail.