Customer Care Representative Job at Ison xperiences

Ison xperiences is a multi-dimensional company located in the ancient city of Ibadan. We provide exceptional customer Service. Our outstanding services over the years with our respective clients has proven our loyalty and service and productivity-driven qualities...

We are recruiting to fill the position below:

Job Position: Customer Care Representative
Job Location: Ibadan, Oyo
Employment Type: Full-time

Job Description

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Candidates should possess a Bachelor's Degree / HND / OND / NCE.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N30,000 to N40,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: isonrecruitment.ibadan@isonxperiences.com using the job title as the subject of the mail.