Service Engineer Job at Mindray

We are recruiting to fill the position below:

Job Position: Service Engineer

Requisition ID: 3109
Job Location: Lagos

Responsibilities

• Provides technical support (IVD Lab equipment) to local agents;
• Service management and improvement (training ,spare parts, trouble shoot)to local agents;
• Execute headquarter's service requirement and establish local suitable service strategy;
• Customer satisfaction guarantee and improvement, dynamic competition investigation;
• Organize adding-value service to local market, increase service image & deputy;
• Achieve service revenue target and service contract sign.

Requirements

• Bachelor's Degree is mandatory, major in Engineering (Bioengineering / Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment or equivalent;
• More than 3 years of customer service-related experience in medical industry, IVD LAB product (Chemistry/Immunoassay/Hematology and so on) and Quality Control experience are preferred;
• Strong coaching and leadership skills, able to motivate internal employees and outside partners;
• Good communication skills and strong customer service awareness and teamwork spirit;
• Accept frequently international business trips.