Customer Support Associate Job at Cardify Africa

Cardify aims to make spending across various fiat and digital currency wallets as seamless as possible. The brand's core values revolve around the cardinals of flexibility and efficiency.

We are recruiting to fill the position below:

Job Position: Customer Support Associate

Job Location: Ibadan, Oyo
Employment Type: Full-time

Job Summary

• Our Customer Support Associate will be responsible for providing exceptional customer service and support to our customers through our various support channels.
• You will handle customer inquiries, complaints, and concerns, and ensure a positive customer experience.

Job Responsibilities

• Handling complaints and resolving customer issues in a timely and efficient manner.
• Providing accurate information about Cardify Africa's products and services to customers.
• Meeting or exceeding performance targets, such as response time and customer satisfaction ratings.
• Collaborating with other departments to resolve complex issues.
• Maintaining a high level of professionalism and customer service at all times.
• Participating in ongoing training and development programs to improve knowledge and skills.

Job Qualifications

• Bachelor's Degree preferred.
• Prior experience in customer service or support roles preferred.
• Excellent communication skills, both verbal and written.
• Knowledge of Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Ability to work well under pressure and handle multiple tasks simultaneously
• Strong problem-solving skills and ability to think critically.
• Familiarity with customer service software, such as Zendesk or Intercom.
• Ability to work flexible hours, including weekends and holidays.

Method of Application
Interested and qualified candidates should send their CV / Resume to: career@savertech.co using the Job Position as the subject of the mail.