Customer Service Personnel Job at Francole Cleaning Services

Francole Cleaning Services (RC No. 3904496) is a one stop company engaged in cleaning and janitorial service, facility management, hospitality, estate agency and training. We commenced business activities on the 1st September, 2009. As business owners, we know how difficult it is to get quality work done at an afforded cost and know how difficult it can be to find trustworthy and reliable service provider.

We are confident in our ability to serve your business or home to your complete satisfaction as we are equipped to serve with trained and experience workforce. We are committed to providing our entire customer with the personal care they deserve and require, having been exposed to various challenges in the process of delivery. Our discipline and concern for details are at the core of our values and it is felt at every level with the company. We do realize that once a prospect becomes a customer, we must do all we can to gain their loyalty and satisfaction.

We are recruiting to fill the position below:

Job Position: Customer Service Personnel
Job Location: Ikota, Lagos
Employment Type: Full-time

Job Duties

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements

• Candidates should possess a Bachelor's Degree with 3 - 4 years of work experience.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N100,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV and Cover Letters to: helenjudith2013@gmail.com using the Job position as the subject of the mail.

Note: Applicants should be residing on the island (Lekki-Ajah axis) for proximity to the office.