Customer Service Representative Job in Lagos

A management firm that is changing lives of many & empowering them to be employers of labour, is recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Ifako-Ijaye, Lagos
Employment Type: Full-time

Job Summary

• We are hiring a Customer Service Representative to manage customer queries and complaints.
• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Minimum of National Diploma
• 1 - 5 years of work experience.
• Comfortable using computers.
• Ability to stay calm when customers are stressed or upset.
• Experience working with customer support.

Remuneration
N150,000 - N200,000 Monthly.

Method of Application
Interested and qualified candidate should send their CV to the "Human Resource Department" via: Hr.sianglobalservicesltd@gmail.com using the Job Position as the subject of the email.

Note: Only qualified Candidate will be contacted.