IT Helpdesk Specialist Job at AppZone Limited

Appzone Limited is Africa's leading provider of Integrated Banking and Payment software platforms and incidentally creator of BankOne; the world's leading cloud infrastructure for Banking and Payment processing targeted at Small and Medium financial Institutions.

We are recruiting to fill the position below:

Job Position: IT Helpdesk Specialist

Job Opening ID: 75
Job Location: Lagos
Job Type: Full Time

Job Profile

• We are looking for a talented, self-driven and customer service-oriented Helpdesk Officer to join our Helpdesk team!
• As a helpdesk officer, you will be responsible for handling Client enquires on technical issues and help in resolving them.

Job Expectation

• Provision of a reliable interface between the client and AppZone Limited
• Conduct quarterly customers satisfaction survey
• Respond to client’s enquiries for technical assistance via telephone, e-mails, or instant messenger.
• Logging of cases and help desk interactions with clients using CRM applications.
• Follow standard help desk procedures in other to assist clients to resolve technical issues.
• Track and route all technical problems including Database, code, operating system, web-server, integration, networking, and hardware issues, amongst others.
• Prepare activity and other CRM reports.
• Other support interactions with clients to ensure client satisfaction in line with the company’s business goals.
• Active engagement in the achievement of Goals & Objectives in line with the company’s vision, mission and values relevant to responsibilities granted to you, which may be amended from time to time.

Requirements

• B.Sc in Computer Science, Business Administration or any other related field.
• At least Two (2) years helpdesk work experience in a Fintech company, Telecommunication company, IT Infrastructure company, FMCG, Software company, etc..
• Candidate should have a good knowledge of software, Payment, and banking.
• Strong capabilities in Customer Service Orientation, Stakeholder Management, People Management and product Domain Knowledge.
• Candidate must be highly proficient in problem solving, time management, analytical thinking, ambitious and have a great drive to succeed.
• Candidate must have strong attention to detail, great communication skills and works well in a team.