Customer Service Representative Job at MEDLOG Logistics Services Nigeria Limited

MEDLOG Logistics Services Nigeria Limited is a company based in Lagos with its Head Office in Apapa. It is the logistics arm of MSc, enabling a one-stop-shop for global supply chain operations. With a presence in 70 countries and over 12 million TEU handled per year, MEDLOG is one of the world’s largest inland transport and logistics providers in terms of the extensive geography covered by its services.

MEDLOG is a family company with a family spirit and our people are the key to our success. We are an equal opportunity employer, which means that we are committed to providing equality of opportunity in employment to all persons. Our staff are essential to achieving our goals, which is why we are dedicated to hiring the best talents to join our team.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

About The Opportunity

• This opportunity requires that you have adequate experience in Customer Service in the logistics or related industries.
• This role will report to the Head of Customer Service.

Key Responsibilities

• Act as first point of contact towards external customers and deliver a high level of service.
• Responsible for efficient customer complaint resolutions and capturing accurate customer complaint documentation.
• Resolve product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and ensuring resolution.
• Gather truck sales opportunities or leads with potential customers and communicate potential pipeline business to the sales team.
• Deal with customer enquiries in an efficient and customer-centric manner.
• Book containers on request for examination for inspection on every 24hours
• Provide daily report of statistics for bookings and inspection in the terminal for management visibility.
• Collaborate with other functional departments to continuously improve the customer touchpoints and as such continue to improve the customer experience.
• Ensure that the customer data base is regularly updated.
• Services customers/specific client with information and support (i.e., answering questions on delivery or complaints) to provide accurate info
• Captures complaints and notifications in system. Attend to mail request and stamping of letter of authority.
• Verify customs exit note and issue TDO with updated C-number upon request by customer.
• Raise invoice with no error in TOS (Random Genesis) per customer’s request for units in the terminal.
• Generate and print exit upon verification of inspection act as customs release per customer’s request.
• Archive and label documents for TDOs, booking, and other necessary documents.

Education and Experience

• First Degree in any related course
• 3 - 5 years of Experience
• Knowledge of MS office
• Experience in the logistics industry
• Knowledge of customer service.

Required Skills / Abilities:

• Excellent communication skills, both written and oral
• Leadership and people management skills
• Analytical skills
• Problem solving
• Priority management
• Organization skills
• Attention to details.
• Strategy development/execution.