Customer Service Representative Job at Outcess Solutions Nigeria Limited

Outcess Solutions Nigeria Limited is an integrated customer engagement and business process outsourcing company. At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Opebi, Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Answers phone and responds to customer requests.
• Upsell/Sell product and services, place custom orders in computer system.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff (as and when asked for)
• Identity, research, and resolve customer issues using computer systems and applications
• Follow up on customer inquiries, if not immediately resolved.
• Recognize, document and alert the supervisor of trends in customer calls.

Requirements

• B.Sc.
• Candidate must be within the age bracket 21 - 30 years
• Relevant experience (6 months – 1 year) in Customer Service is an advantage
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.
• Language skills
• Must speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba
• Must reside in Ikeja or its environs

Salary
N45,000 - N50,000 net / month.