Contact Centre Agent Job at a reputable Bank

A reputable Bank in Nigeria is recruiting suitably qualified candidate to fill the position below:

Job Position: Contact Centre Agent (French, Portugese, Arabic, Hausa & Yoruba Speaking)

Job Locations: Abuja, Lagos, Kano, Rivers (Port-Harcourt) and Enugu
Industry: Banking
Employment Type: Full-time

Summary

• We are currently recruiting candidates who can speak any of these languages: French, Portugese, Arabic, Hausa & Yoruba fluently for a reputable bank.
• The incumbents will liaise between the bank and its current and potential customers as well as accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Meet personal / team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.

Requirements

• B.Sc / HND / OND in any discipline.
• Must not be more than 27 years old.
• Excellent spoken English with impressive interpersonal skills.
• Fluency in at least two of these languages: Frensch, Portugese, Arabic Hausa & Yoruba.
• Must be resident in Lagos.