Receptionist Job at Footprint Ng

Footprint Ng is a bespoke Hospitality business development and training Firm with high regard for excellence, we have a network of seasoned and independent experts in every business facet, trained and well experienced to handle today’s hospitality’s Business challenge.

We are recruiting to fill the position below:

Job Position: Receptionist

Job Location: Abijo, Lagos
Employment Type: Full-time

General Purpose

• Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.

Key Responsibilities

• Welcome and greet guests
• Answer and direct incoming calls
• Inform guests of hotel rates and services
• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check guests in
• Confirm relevant guest information
• Verify guest's payment method
• Verify and imprint credit cards for authorization
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Receive and transmit messages for guests
• Retrieve mail, packages and documents such as faxes for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Provide accurate information about local attractions and services
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Manage conference room bookings and scheduling
• Close guest accounts and check guests out
• Review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel.
• Enforce rules and policies of the hotel
• Maintain a neat and orderly front desk and reception area.

Education, Skills and Experience

• ND, B.Sc or HND qualification
• Guest / customer relations experience, preferably in a hospitality environment
• Strong working knowledge of relevant computer software including MS Office and booking and payment systems
• Numeracy skills.
• Administrative skills.

Salary
N50,000 - N70,000 monthly.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter explaining why you would be a great fit for the position to: footprinthjobs@gmail.com using the Job position as the subject of the email.