Tech Support Staff Job at Walex Biz Nigeria

Walex Biz Nigeria Limited is a full-spectrum software solutions company based in Abuja, Nigeria. We deliver solutions as a software development company to both small and large organizations and help businesses of all types looking to accelerate or evolve their businesses or build custom software. We combine many years of software development, IT enterprise experience, and a culture deeply rooted in quality assurance. We are the engine that evolves businesses through technology.

We are recruiting to fill the position below:

Job Position: Tech Support Staff

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• Collect and document software requirements, proposals and design.
• Manage websites availability and subscriptions.
• Manage hosting and reseller platforms and client communications.
• Liaise between sales team, Tech team, and clients.
• Maintain customer relations, training and on-boarding.
• Manage tech-related office licenses, purchases and subscriptions.
• Document Service Level Agreements, Terms of Service and official information documents.
• Follow up on development time-frames and deadlines
• Manage all software repositories.
• Document daily reports.

Job Requirements

• OND, HND, or B.Sc in Computer Science or any related field.
• At least 1 year of experience working in a tech firm
• Web hosting, hosting reseller platform & software development cycle is a must.
• Basic knowledge of programming is an added advantage.
• Excellent communication & time- management skills
• Great poise & appearance.
• Ability to work in a fast paced environment.
• Excellent documentation skills.
• Must be resident in Abuja