Customer Service Agent Recruitment at MANO Africa

Mano Africa is the next generation of eCommerce, pioneering ultra-fast grocery delivery in Africa by combining sophisticated technology with quick commerce, and with a promise to deliver our customers' orders within 30 minutes. We boast of a sophisticated and strong network of riders as they are the lifeline of our business and they make it possible to deliver groceries to our customers ultrafast and efficiently.

We are recruiting to fill the position below:

Job Position: Customer Service Agent

Job Location: Victoria Island, Lagos
Department: Operations

Job Description

• As a customer service agent, you would be a part of the customer service team at Mano.
• You will be responsible for ensuring that our users have a seamless support experience over the phone and live chats.
• This also includes handling incoming issues and working with other teams to troubleshoot problems
• You will also serve as a feedback channel by relaying customers concerns and problem to the operations or relevant teams so that we can fix the gap. Experience using Zendesk is a strong advantage.

Job Responsibilities

• Provide seamless support to all our customers
• Maintaining updated knowledge of the products available in our stores and customer service policies
• Confirming customers payment via the payment channels, as well as tracking pending payments
• Resolving every customer complaint professionally via the phone or live chat
• Giving information to new and old customers browsing through our websites
• Replying to chats via the live chat channel

Requirements

• Minimum of a Bachelor’s Degree from a recognized Institution
• Minimum of 2 years of previous customers experience is a plus
• Previous experience working in an E-commerce industry is an added advantage
• Strong command of written and verbal English
• Good communications skills
• Excellent organization or multitasking skills
• Passion for delivering an amazing customer experience
• Ability to use Zendesk is an added advantage
• Ability to work in shifts
• Must live on the island or environs.

Benefits

• Integration in a young and dynamic team
• Professional growth opportunity
• Multicultural environment.