Customer Care Executive Recruitment at Fosad Consulting

Fosad Consulting, LLC. is a professional services firm established to provide quality consulting services to desiring clients, whose primary objective is to focus their management and technical resources on their core competence.

We are recruiting to fill the position below:

Job Position: Customer Care Executive
Job Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities
Customer Care Executive would have the following responsibilities:

• Attend to Customer’s Issues & resolve them in timely & efficient manner
• Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
• Raising, following up and closure of Trouble Tickets
• Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
• Follow up for Collections through timely reminders to Enterprise & Retail Customers
• Ensuring Collections of receivables is achieved as per the set targets
• Service & MTTR Improvement Plans
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Generate Sales Leads

Requirements

• Candidates should possess a Bachelor's Degree with 1-3 years of work experience. 

Method of Application
Interested and qualified candidates should send in their CV to: recruitment@fosadconsulting.com using the Job position as the subject of the email.