Sales & Customer Support Officer Job at Human-Aware Real-Time Solutions Ltd
Human-Aware Real-Time Solutions Limited is a provider of cutting edge technology solutions for businesses and non-profits. We help businesses maximize their technological resources for optimal productivity by creating well-built IT solutions.
We are exceptional in the development, deployment, and distribution of web-based software applications.
We are recruiting to fill the position below:
Job Position: Sales & Customer Support Officer
Job Location: Lagos Mainland, Lagos
Employment Type: Full-time
Responsibilities
- Handle incoming calls or inquiries from prospective customers or clients
- Attract potential customers by answering product and service questions
- Deal and help resolve any customer complaints
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Cross-sell other products and services of the company
- Respond to customers' enquiries via email, live chat, and active social media platforms.
- Credit customers upon payment confirmation.
Requirements
- Interested candidates should possess a Bachelor's Degree, HND, OND with 1 year of experience.
Salary
N800,000 - N1,000,000 annually.
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